Terms & Conditions

Terms & Conditions

Last updated: 22 May 2026

These Terms & Conditions (“Terms”, “Agreement”) govern your access to and use of the Mon AI application, website, and related services (together, the Services). By downloading, installing, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

Mon AI is operated through One Health Technologies Pte Ltd in Singapore and, in Australia, through Neemon Investments Pty Ltd (ABN 36 498 582 441) (together, “Mon AI”, “we”, “us”, “our”).

If you use the Services on behalf of an organisation (for example, a clinic, practice, or health service), you represent and warrant that you are authorised to accept these Terms on that organisation’s behalf and that organisation agrees to be bound by these Terms. In this case, “you” includes both you as an individual and the organisation.

Definitions

In these Terms:

App or Application

means the Mon AI software application.

Company, we, us, our

means One Health Technologies Pte Ltd and, for Australian operations and customers, Neemon Investments Pty Ltd (ABN 36 498 582 441).

Customer

means a person, clinic, practitioner, healthcare provider, organisation, or other entity that registers for or uses the Services.

Device

means any internet-connected device you use to access the Services, such as a phone, tablet, or computer.

End User

means an individual whose information is processed through the Services by or on behalf of a Customer (for example, a patient or client).

Personal Information or Personal Data

means information or an opinion about an identified individual, or an individual who is reasonably identifiable, including where that information is health information or other sensitive information.

PHI

means protected health information or clinical information processed through the Services.

Services

means the Mon AI App, website, APIs, and all related services and features we provide.

Third-Party Services

means products, software, infrastructure, or services provided by third parties that support or integrate with the Services, such as hosting, payment processing, analytics, and advertising tools.

Deck

means a collection of study cards, flashcards, or similar educational content (including Anki decks and compatible formats) that you import, create, or upload to the Services.

Community Share

means the optional feature within the Services that allows you to publish a Deck to the Mon AI community so that other users may discover, access, or use that Deck.

User Content

means any Decks, study materials, notes, files, or other content that you upload, create, or share through the Services.

You, your

means the individual or entity accessing or using the Services.

Relationship with Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, disclose, store, and protect Personal Information, including PHI.

If there is any inconsistency between these Terms and the Privacy Policy in relation to the handling of Personal Information, the Privacy Policy prevails to the extent of that inconsistency.

License and Permitted Use

Subject to these Terms, Mon AI grants you a revocable, non-exclusive, non-transferable, limited licence to:

• download, install, and use the App on your Device,
• access and use the Services solely for:
  — facilitating the delivery of healthcare services by you, including clinical administration, documentation, and personal medical education, and
  — other lawful business purposes within your organisation that are consistent with these Terms.

If you are using the App under a subscription purchased by an organisation, the licence is granted to that organisation and you are an authorised user of that organisation.

The Services are licensed, not sold. No title or ownership in the underlying software or intellectual property is transferred to you.

Clinical Use and Medical Disclaimer

The Services are designed to assist with administrative and workflow support, including documentation, summarisation, and drafting of communications. While the Services may generate outputs that reference clinical concepts or medical information, the Services:

• are not a medical device,
• do not constitute medical or healthcare advice, diagnosis, or treatment,
• are not a substitute for professional clinical judgment, and
• do not directly diagnose, treat, or assess an illness or disability.

You agree that:

• You are solely responsible for all clinical decisions, including diagnosis, treatment, and patient management.
• You must review and verify all outputs from the Services before relying on them in any clinical, diagnostic, or treatment context.
• You must not represent to patients, colleagues, or any third party that the Services provide medical advice or clinical decision-making.

Mon AI makes no representation or warranty regarding any clinical outcomes, diagnoses, or treatments based on or informed by the Services.

Restrictions

You must use the Services only as permitted by these Terms and applicable law. You must not, and must not permit any third party to:

• licence, sell, rent, lease, assign, sublicence, distribute, or otherwise commercially exploit the Services to any third party (other than as permitted under an organisation’s subscription);
• modify, adapt, create derivative works from, disassemble, decrypt, reverse engineer, or attempt to derive source code from any part of the Services, except to the extent such restrictions are prohibited by law;
• remove, alter, or obscure any proprietary notices (including copyright, trademark, or confidentiality notices) on or in the Services;
• use the Services to develop or train a competing product or service;
• use the Services in a manner that exposes Mon AI, the Services, or any data to reasonably avoidable cyber risk, including ignoring basic security practices or sharing credentials;
• use the Services for unlawful, fraudulent, or harmful purposes, or in a way that violates any law or professional standard;
• use the Services for any purpose other than those permitted in these Terms.

Subscription, Trials, and Refunds

Access to the Services may involve paid subscriptions or tiers. You agree to pay applicable fees in accordance with the pricing and billing terms presented to you at the time of subscription.

We may offer free trials or free tiers to allow you to evaluate the Services. Once a paid subscription is activated and access is granted, we generally do not offer refunds for change of mind, except where required by applicable law (for example, under the Australian Consumer Law).

If we are unable to provide the Services or encounter a quality issue with a release, we may cancel or adjust your subscription and, where appropriate, provide a refund or credit to your original payment method, subject to any statutory rights.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded, restricted, or modified under applicable law (including the Australian Consumer Law).

Third-Party Services and Vendors

We use selected third-party service providers to operate, host, secure, and improve the Services. These include:

These providers may process limited Personal Information where necessary to deliver their services (for example, billing details for Stripe, or anonymised/aggregated usage metrics for Google Analytics), but we do not provide PHI, clinical records, or substantive app content to analytics or advertising platforms for their own independent use.

Your use of any Third-Party Services may be subject to that third party’s own terms and privacy policy. Mon AI is not responsible for the content, accuracy, legality, or security practices of Third-Party Services and you use them at your own risk.

Data Hosting, PHI, and Confidentiality

The Mon AI production application and related production Personal Information, including PHI processed through the App, are hosted and retained in Australia using AWS.

Mon AI does not routinely transfer or disclose PHI or app-level clinical data to overseas recipients, analytics platforms, or advertising platforms. PHI is used only to provide and support the Services for you and your organisation, and to meet legal and contractual obligations.

You must treat any information of a confidential nature communicated by us or otherwise accessed through the Services as confidential, and you must take reasonable steps to protect that information from unauthorised or inadvertent disclosure, including at least the same steps you use to protect your own confidential information.

You must promptly notify us if you become aware of any actual or suspected security breach relating to the Services or any Mon AI-related information.

Cookies and Tracking

The Services may use cookies and similar technologies (including local storage, sessions, and pixels) to operate, secure, and improve the Services and to measure website usage and marketing performance.

We use:

• Essential and functional cookies for authentication, security, and remembering preferences;
• Analytics cookies (e.g. Google Analytics) to understand how our website and product surfaces are used;
• Advertising and social media tools (e.g. Meta Pixel) to measure and improve advertising campaigns, subject to consent where required.

We do not use cookies to store PHI or sensitive clinical information directly, and we do not intentionally use cookies or tracking technologies to provide advertising platforms with access to PHI or clinical record content.

For more information and choices regarding cookies and tracking, please refer to our Privacy Policy and any cookie notice presented to you.

Intellectual Property

All intellectual property rights in and to the Services (including software, code, algorithms, models, documentation, trademarks, content, and design) are owned by Mon AI or its licensors. Nothing in these Terms transfers ownership of any Mon AI intellectual property rights to you.

Subject to the licence granted above, you receive only a limited right to use the Services. You must not use any Mon AI intellectual property (including our name, logo, or marks) except as permitted by these Terms or with our prior written consent.

Feedback, comments, ideas, or suggestions you provide to Mon AI (“Feedback”) may be used by Mon AI for any purpose, including to improve or develop the Services, without obligation to you. This does not override our obligations regarding PHI and Personal Information under the Privacy Policy and applicable law.

Submissions, User Content, and Privacy

You are responsible for any information, content, or data you submit to or through the Services, including any PHI about patients or clients and any User Content such as Decks. You must ensure you have all necessary consents, authorisations, and legal bases to input such information into the Services.

Personal Information collected, stored, used, and disclosed through the Services is handled in accordance with our Privacy Policy. By using the Services and providing Personal Information (including PHI), you consent to our handling of that information as described in the Privacy Policy and these Terms, to the extent permitted by law.

We may disclose limited Personal Information to trusted third parties that help us deliver the Services (such as AWS, Stripe, and analytics providers) as described in the Privacy Policy. We do not sell PHI, clinical records, or app content to third parties for their independent marketing or advertising purposes.

User-Uploaded Decks and Community Sharing

The Services allow you to import, upload, and create Decks (including Anki decks and compatible formats) for your own study and educational use. You may also choose to share Decks with the wider Mon AI community through the Community Share feature. This section sets out the terms that apply specifically to Decks and Community Share.

User Warranty

By importing, uploading, or sharing a Deck through the Services, you warrant and represent that:

• you are the owner of the Deck, or you have obtained all necessary licences, consents, and permissions from the rights holder(s) to import, upload, and (if applicable) share the Deck through the Services;
• the Deck does not infringe the intellectual property rights, privacy rights, or any other rights of any third party;
• the Deck does not contain any content that is unlawful, defamatory, obscene, harassing, or otherwise objectionable; and
• you have complied with any licensing terms that apply to the original source material from which the Deck was derived (for example, the terms under which you obtained an Anki deck from a third-party creator).

If you are unsure whether you have the right to import or share a particular Deck, you must not do so until you have confirmed that you have sufficient rights.

Indemnification for User Uploads

You agree to indemnify, defend, and hold harmless Mon AI and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, claims, actions, costs, and expenses (including reasonable legal fees) arising out of or related to:

• any Deck you import, upload, create, or share through the Services;
• any allegation that a Deck you uploaded or shared infringes the intellectual property rights or other rights of a third party;
• any breach of the warranties set out in the User Warranty subsection above; and
• any harm or damage caused by the content of a Deck you have uploaded or shared.

This indemnification is in addition to, and not in limitation of, the general indemnity provision in these Terms.

Mon AI Neutrality and Promotion

Mon AI is a hosting and processing tool, not a content publisher. We do not review, curate, endorse, or distribute User Content beyond what you explicitly share through Community Share. We do not guarantee the accuracy, quality, safety, or legality of any Deck uploaded by users. Mon AI is not responsible for the content of user-uploaded Decks, and our hosting or processing of Decks does not constitute an endorsement or recommendation.

However, Mon AI reserves the right to promote, advertise, or otherwise draw attention to Decks that have been shared through Community Share. This may include featuring Decks in the app, on our website, in marketing materials, or in communications to users. By using Community Share to publish a Deck, you acknowledge and agree that Mon AI may reference, describe, or promote your Deck in this manner. This does not grant Mon AI ownership of your Deck; it merely permits us to advertise and direct users to content that you have chosen to make publicly available.

Takedown and Counter-Notice Process

Mon AI respects the intellectual property rights of others and expects users to do the same. If you believe that a Deck shared through Community Share infringes your copyright or other intellectual property rights, you may submit a takedown notice to us.

To submit a takedown notice, please contact us at support@monai.health with the following information:

• identification of the copyrighted work or other intellectual property that you claim has been infringed;
• identification of the Deck that you claim is infringing, including enough detail for us to locate it (for example, the Deck name, the username of the uploader, or a direct link);
• your contact information, including your full name, email address, and (if applicable) the name of the organisation you represent;
• a statement that you have a good-faith belief that the use of the material in the manner complained of is not authorised by the rights holder, its agent, or the law; and
• a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or are authorised to act on behalf of the rights holder.

Mon AI will acknowledge receipt of a valid takedown notice within 2 business days and will take appropriate action (which may include removing or disabling access to the Deck) within 5 business days of receiving a valid notice.

Counter-notice. If you believe that your Deck was removed or disabled as a result of a mistake or misidentification, you may submit a counter-notice to us at support@monai.health with the following information:

• identification of the Deck that was removed or disabled and the location where it previously appeared;
• a statement, made under penalty of perjury, that you have a good-faith belief that the Deck was removed or disabled as a result of mistake or misidentification;
• your name, address, email address, and a statement that you consent to the jurisdiction of the courts of New South Wales, Australia (or, if you are located outside Australia, any court in which Mon AI may be subject to jurisdiction); and
• your physical or electronic signature.

Upon receipt of a valid counter-notice, Mon AI will forward it to the party who submitted the original takedown notice. If the original complainant does not commence legal proceedings within 10 business days, Mon AI may restore the removed Deck at its discretion.

Right to Remove Content

Mon AI reserves the right to remove, disable access to, or restrict any Deck or User Content at any time, without prior notice to you, including but not limited to where:

• we receive a valid takedown notice as described above;
• we determine, in our sole discretion, that the content violates these Terms, applicable law, or the rights of any third party;
• we determine that the content is harmful, offensive, misleading, or otherwise objectionable; or
• we are required to do so by law, regulation, or order of a competent authority.

Mon AI will not be liable to you or any third party for the removal of any Deck or User Content under this provision.

Private Library and Community Share

When you import or upload a Deck to the Services, it is stored in your private library by default. Uploading a Deck does not grant Mon AI or any other user any right to access, use, copy, distribute, or modify that Deck, except as necessary to provide the Services to you (for example, to store and process the Deck on your behalf).

Sharing a Deck with the Mon AI community is a separate, deliberate action that requires you to opt in through the Community Share feature. By using Community Share to publish a Deck, you grant Mon AI a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and distribute the Deck within the Services for the purpose of making it available to other users, and to promote the Deck as described in the Mon AI Neutrality and Promotion subsection above. This licence applies only to Decks you have explicitly shared through Community Share, not to Decks that remain in your private library.

You may remove a Deck from Community Share at any time by unsharing or deleting it through the Services. Upon removal, the Deck will no longer be visible to other users through Community Share, though copies previously downloaded by other users before removal are beyond Mon AI’s control.

Modifications, Updates, and Availability

We may modify, suspend, or discontinue any part of the Services at any time, temporarily or permanently, with or without notice, and without liability to you.

We may from time to time provide enhancements or improvements to the Services (including patches, bug fixes, updates, upgrades, or new features). All such updates form part of the Services and are subject to these Terms.

We make reasonable efforts to maintain availability but do not guarantee that the Services will be uninterrupted, secure, or error-free.

Term and Termination

These Terms apply from the time you first access or use the Services and continue until terminated.

Mon AI may suspend or terminate your access to the Services, or terminate these Terms, at any time if:

• you breach these Terms,
• your subscription or access arrangement ends or is not paid for,
• we are required to do so by law or by a regulator, or
• we decide, in our discretion, to stop providing the Services.

You may stop using the Services at any time. If you wish to terminate your account, you may delete the App and/or contact us to close your account.

On termination, your licence to use the Services ends and you must stop using the Services and delete any copies of the App in your possession or control. Certain provisions, including those relating to confidentiality, intellectual property, limitation of liability, indemnity, and dispute resolution, survive termination.

No Warranties

The Services are provided “as is” and “as available” and with all faults and defects without any warranty of any kind, to the maximum extent permitted by law.

Mon AI and its affiliates, licensors, and service providers explicitly disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the above, Mon AI makes no warranty that the Services will:

• meet your requirements,
• achieve any particular result,
• be compatible with any specific systems or services,
• be available without interruption or error, or
• be free of harmful components.

Nothing in these Terms excludes, restricts, or modifies any non-excludable consumer guarantees or rights that apply under applicable law (for example, under the Australian Consumer Law).

Limitation of Liability

You acknowledge that the Services involve artificial intelligence and machine-learning functionality and that outputs may, in certain circumstances, be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and verifying outputs before relying on them.

To the maximum extent permitted by law:

• Mon AI’s total aggregate liability arising out of or relating to the Services or these Terms is limited to the amount you have actually paid to Mon AI for the Services in the 12 months preceding the event giving rise to the claim; and
• Mon AI and its affiliates, officers, employees, agents, licensors, and suppliers are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, business interruption, or other intangible losses, even if advised of the possibility of such damages.

You agree that your use of the Services is solely to support your administrative processes and workflows, and that you retain full responsibility for all diagnoses, treatment decisions, and clinical outcomes. Mon AI has no liability for any diagnosis, treatment, or clinical action taken or not taken on the basis of the Services.

Some jurisdictions do not allow the exclusion or limitation of certain damages or implied warranties. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

Indemnity

You agree to indemnify, defend, and hold harmless Mon AI and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, claims, actions, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your use or misuse of the Services,
• your breach of these Terms (including the warranties and obligations relating to User-Uploaded Decks and Community Sharing),
• your violation of any law or regulation,
• any User Content or Deck you upload, create, or share through the Services, or
• your relationship with any organisation or third party in connection with the Services.

This indemnity does not apply to the extent a claim is caused by Mon AI’s own negligence, misconduct, or breach of law.

Governing Law and Dispute Resolution

Unless otherwise required by law, these Terms are governed by the laws of Australia (and, if you wish, specify a state, e.g. New South Wales), excluding its conflict-of-law rules.

Any dispute, controversy, or claim arising out of or relating to the Services or these Terms that cannot be resolved through good-faith negotiation within 60 days after written notice of the dispute is given must be finally resolved by binding arbitration administered by the Australian Centre for International Commercial Arbitration (ACICA) in accordance with its commercial arbitration rules.

Either party may seek interim or interlocutory injunctive relief from a court of competent jurisdiction to protect its rights or property pending completion of arbitration.

Miscellaneous

Entire Agreement – These Terms, together with the Privacy Policy and any additional terms presented at the time of purchase or use, form the entire agreement between you and Mon AI in relation to the Services and supersede all prior agreements or understandings.

Severability – If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

No waiver – A failure or delay by Mon AI to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

Assignment – You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. Mon AI may assign or transfer these Terms or any rights or obligations at any time.

Changes to Terms – We may update these Terms from time to time. Where required by law or where changes are material, we will provide notice (for example, via the Services) and give you an opportunity to review the updated Terms before they take effect. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of them.

Contact Us

If you have any questions about these Terms, or wish to contact us about any matter relating to the Services, you can reach us at: